At Marketica Courses, we strive to provide high-quality educational experiences and ensure customer satisfaction. To accommodate our users’ needs, we have established a flexible exchange and return policy for course purchases. Below is our detailed policy:

Exchange and Return Policy:

  1. Course Exchange Policy:
    • Customers can request an exchange of a course within seven days of purchase.
    • The course being exchanged must not have been fully accessed or completed, and the user should not have consumed more than 20% of the course content.
    • The new course selected for exchange must be of equal or lesser value. If the new course is of higher value, the customer will need to pay the price difference.
    • Each user is allowed one exchange per purchase.
  2. Course Return and Refund Policy:
    • Refunds are available within three days of purchasing a course, provided that the course has not been fully accessed, and the user has not consumed more than 10% of its content.
    • Refund requests must be submitted via email or through the customer’s account on our platform.
    • Once approved, refunds will be processed through the same payment method used for the purchase. The refund may take up to 7 business days to appear in the user’s account, depending on the payment provider.
  3. Eligibility for Exchange or Return:
    • The course must be purchased directly through Marketica Courses.
    • Promotional or discounted courses may not be eligible for exchange or return unless otherwise specified during the promotion.
    • Courses offering certifications or specialized content, such as one-on-one coaching or consultations, may not qualify for refunds once a session has been scheduled or completed.
  4. How to Request an Exchange or Refund:
    • Users can submit their requests via the “My Account” section of the platform or by contacting our support team via email.
    • We aim to respond to all requests within 48 hours, and any further instructions for completing the exchange or refund process will be provided at that time.
  5. Exceptions:
    • Refunds or exchanges are not applicable for completed courses or courses where the certification has been issued.
    • In cases of technical issues or dissatisfaction with the content quality, we encourage customers to reach out to our support team for assistance before proceeding with a refund or exchange request.

Conclusion:

At Marketica Courses, our goal is to provide flexible learning solutions and ensure customer satisfaction with every course. Our exchange and return policy is designed to provide customers with peace of mind and a risk-free learning experience.